FAQs
Shopping Information
What products do you offer?
Nova Metal specialises in high-quality fencing systems, gates, and pergolas for residential, commercial, and industrial applications. Our products are designed to be durable, functional, and suitable for Australian conditions.
Do you offer custom solutions?
Yes. Many of our fencing, gate, and pergola products can be customised in terms of size, design, and configuration to suit specific project requirements. Please contact us with your details for tailored solutions.
How do I place an order?
Welcome to visit our office to choose the most suitable products. For custom or large-scale projects, we recommend contacting our team for assistance before ordering.
How long does order processing take?
Orders are typically processed within 2–5 business days, depending on product type and customisation requirements. Custom-made products may require additional preparation time.
Do you deliver across Australia?
Yes, we offer delivery across Australia. Shipping times may vary based on your location, product size, and order volume.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable). Tracking information may take 24–72 hours to update after shipment.
Payment Information
What payment methods do you accept?
We accept major payment methods, including:
- Credit and debit cards
- Online payment gateways supported on our website
Available options will be displayed during checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems to ensure your personal and financial information is protected.
Will I receive an invoice or receipt?
Yes. After completing your purchase, you will receive an order confirmation and payment receipt via email.
Can I change or cancel my order after payment?
If your order has not yet been processed or shipped, please contact us as soon as possible. Changes or cancellations may not be possible once production or dispatch has begun, especially for custom products.
Order Returns & Refunds
What is your return policy?
We accept returns for eligible products within 7–14 days of delivery (subject to product type). Returned items must be unused, in original condition, and with original packaging.
Are custom-made products eligible for return?
Custom-made or personalised products are generally non-refundable, unless the item arrives damaged or faulty.
What should I do if my product arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of the issue. We will assess the situation and arrange a replacement or refund where applicable.
How long does it take to process a refund?
Once the returned item has been received and inspected, refunds are typically processed within 5–10 business days. Refunds will be issued to the original payment method.