Return Policy
- In-stock items: Eligible for return within 30 days of receipt, provided they are unused, unassembled, and in original packaging. Refund will be processed within 3-5 business days.(excluding original shipping fee);
- Pre-order/custom items: Made-to-order, non-refundable and non-returnable;
- Damaged/missing items: Note the damage on the delivery document, take photos, and contact customer service within 24 hours of receipt. We will arrange free replacement parts;
- Full refund eligibility: If the product is confirmed faulty and unrepairable/unreplaceable, or does not match the website description. Full refund includes shipping fee.
Refund Process
- Submit return request: Contact customer service with order number, product photos, and issue description;
- After approval: We will provide the return address. Return shipping fee is borne by the buyer (except for quality issues);
- After receipt of returned item: Refund will be processed within 3-5 business days.